Right of withdrawal

Cancellation policy

Right of withdrawal

You can revoke your contractual declaration within 14 days without giving reasons in text form (e.g. letter, fax, e-mail) or - if the goods are delivered to you before the deadline - also by returning the goods. The period begins after receipt of this instruction in text form, but not before receipt of the goods by the recipient and also not before fulfillment of our information obligations under Article 246 § 2 in conjunction with § 1 paragraph 1 and 2 EGBGB and our obligations under § 312g paragraph 1 sentence 1 BGB in conjunction with Article 246 § 3 EGBGB. Timely dispatch of the revocation or the goods is sufficient to comply with the revocation period. The revocation or the return of the goods must be sent to:
C&L GmbH, Hallesche Str. 4, 14612 Falkensee (or info@cl-med.de).

Consequences of revocation


In the event of an effective revocation, the services received by both parties must be returned and any benefits derived (e.g. interest) surrendered. If you are unable to return or surrender to us the goods or services received and any benefits (e.g. benefits of use), or if you are only able to return or surrender them in part or in a deteriorated condition, you must compensate us for the loss in value. You only have to pay compensation for the deterioration of the item and for any use made of it if the use or deterioration is due to handling of the item that goes beyond checking its properties and functionality. Testing the properties and functionality" means testing and trying out the respective goods, as is possible and customary in a retail store, for example.

Goods that can be sent by parcel post are to be returned at our risk. You must bear the regular costs of the return shipment. Obligations to reimburse payments must be fulfilled within 30 days. The period begins for you with the dispatch of your declaration of revocation or the goods, for us with their receipt.

The right of withdrawal does not apply

a) for deliveries of goods that are made to order or manufactured according to customer specifications or clearly tailored to personal needs or that are not suitable for return due to their nature or that can spoil quickly or whose expiration date would be exceeded;
b) it also does not apply to natural or legal persons or a partnership with legal capacity who have acted in the exercise of their commercial or independent professional activities when ordering and/or receiving our deliveries.

End of the withdrawal policy